How To Keep Customers Longer And Increase Retention

Reselling is simply selling them the same thing they bought before. 

Upselling is getting them to buy a better, more expensive, or more sophisticated product. 

Cross-selling is getting them to buy something else that’s related to the original product.

– Delivering higher-than-expected levels of service
– Communicating frequently with your clients to nurture them
– Offer no risk
– Make yourself very accessible 
– Loyalty programs 
– Events 
– Sell them the next step of value

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